The #1 UX agency in Warsaw
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Crafton
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Warsaw, Poland
Also serving London
About
Crafton (crafton.pl) is a UX-driven web design and development agency founded in 2010, with offices in Poznań and Warsaw, Poland, and Riyadh, Saudi Arabia.
Its 50+ specialists design and build websites, web platforms and mobile apps for enterprises and mid-market companies, end to end: UX audits, user research, prototyping, usability testing, UI design, front-end and back-end development, CMS and e-commerce.
Projects start with research and are tied to a business goal: conversions, sales or retention.
Key industries: banking and finance, energy, aviation, public sector, e-commerce, education. Clients with public case studies: LOT Polish Airlines, ENEA, UniCredit, TEB Edukacja, SAB Invest, PIF and King Khalid International Airport (KKIA). MMP named Crafton Digital Agency of the Year 2026 for a record client-satisfaction result. Rated 4.8/5 on Clutch from 50+ reviews.
Who They Work With
Airlines, airports, banks and Saudi public bodies—LOT, UniCredit, Riyadh Airports—wanting research-led design and build in one team.
Based on 20 documented clients · verified Oct 2026
Our Take
Of 28 published case studies, the deepest show the research behind the design: ENEA's redesign documents 8 user interviews, 4 staff focus groups and two usability-test rounds, and Santander Consumer Bank's covers 16 test respondents.
Santander is the one case with results the design can claim—20% shorter loan applications and 45% higher user satisfaction; elsewhere the figures are platform usage or the client's own business numbers, such as Najiz's 57,000 weekly court cases.
The weaker fit is buyers who need a design-only engagement—most published cases bundle UX with front- and back-end build and CMS work.
Key strengths
- Long-running enterprise accounts—LOT Polish Airlines since 2019, plus 6 projects over 3 years for STC—suit buyers who need a partner for years, not one launch
- Accessibility is documented, not just listed: the Poznań University of Economics site was tested with blind, low-vision, dyslexic, deaf and motor-impaired students against WCAG 2.1 AA
- Aviation work covers both sides of a trip—LOT's booking engine and Manage My Booking, plus Riyadh and Jeddah airport portals with indoor wayfinding and flight tracking
Good to know
- Ask how the published numbers were measured: SAB Invest's 92% digital registration is a bank-wide figure and Najiz's 57,000 weekly court cases is platform usage, so neither shows what the redesign changed
- Budget for project totals, not just the €40-90/hr rate: Crafton quotes websites at tens to hundreds of thousands of złoty and says it recommends other agencies to smaller companies with simple needs. If your budget is fixed, share it up front—the agency offers to scope a smaller MVP to fit it
- Several of the deepest case studies—ENEA, TEB Edukacja, Poznań University of Economics—are published in Polish only; ask for English write-ups if you can't read them
Reviewed by Gabor Kiss
Founder of UX Agencies · UX Lead at SAP · Oct 7, 2026
Based on the agency's publicly available portfolio. Own this agency? Pro members can publish a response to this assessment, shown to all buyers on this profile.
Notable Clients
Every engagement documented in a published case study
Services
Industries
Case Studies
Flagship project
LOT Polish Airlines
Partnership running since 2019
Audit, benchmarking, on-site workshops and wireframing for lot.com, the booking engine and Manage My Booking, with a design system and WCAG adjustments, delivered by a dedicated senior team.
View Case Study →
SAB Invest
Client extended the partnership after the two-phase launch
Stakeholder workshops, a 7-competitor benchmark, investor interviews, card sorting and usability tests on lo-fi and hi-fi mockups shaped one investment platform for web (Next.js) and mobile (React Native), built in two phases.
View Case Study →
Saudi Airports
Portal and app live at Riyadh and Jeddah airports on one design system
Audit, workshops, in-depth interviews, personas and journeys, then an information architecture tested with real users before design of the portal and mobile app—indoor wayfinding, flight tracking and notifications—for King Khalid (Riyadh) and King Abdulaziz (Jeddah) airports.
View Case Study →
Contact
Grzybowska 60, 00-844 Warszawa, Poland
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