The UX Agency
London, United Kingdom
About
Research-led London agency with TikTok Shop and Super Payments fintech work.
Our Take
The published portfolio runs to 10 ungated case studies for recognisable clients including TikTok, Amazon, NewDay, Royal Mail and Walgreens Boots Alliance, and the research-led positioning is backed up in at least one study: the TikTok Shop write-up names the method (in-person ethnographic sessions with four participants across London and Manchester) rather than just asserting it.
Most studies stop at strategy-level narrative, so business metrics are scarce; the Super Payments study cites a four-month MVP and £22.5m in funding and the Walgreens work cites a 12-week delivery, but the majority report "actionable insights" without conversion, revenue or adoption figures, and the cases carry no dates.
The team page lists named senior staff founded in 2008, including two Managing Partners with a stated psychology background and a dedicated accessibility consultant, which supports the inclusive-design service line.
Best for buyers who value documented research process and a senior London team over case studies with hard performance numbers.
Key strengths
- Research method is shown, not just claimed: the TikTok Shop study details in-person ethnographic fieldwork with four participants in two cities
- Named senior team with a dedicated accessibility consultant, supporting the inclusive-design offer
- Recognisable enterprise clients across fintech, retail and platforms (TikTok, Amazon, NewDay, Royal Mail, Walgreens Boots Alliance)
Good to know
- Most case studies report qualitative insights rather than business outcomes; ask for conversion, adoption or revenue figures from comparable past work before committing
- Case studies are undated and the published blog last posted in early 2024; confirm which engagements are recent and who staffed them
- Rates are not published; request a written scope and day-rate breakdown given the senior-team positioning
Based on publicly available portfolio as of May 30, 2026. Own this agency? Claim your profile to provide additional context or request a review update.
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