KOOS Agency
Amsterdam, Netherlands
About
Strategic design agency combining service design, UX, and AI with accessibility as a core UX/UI offering.
Our Take
KOOS publishes 10+ case studies across public sector, healthcare, big tech, and mobility—the Careem Super App project served 50 million users, VGZ health insurer saw a 13% increase in customer satisfaction, and the Dutch police project involved VR training for crime scene management. The work demonstrates strategic design at scale, with AI design emerging as a distinct capability alongside service design and UX/UI.
Accessibility is listed under UX/UI services rather than as a standalone offering. The agency's strength is large-scale service design and digital transformation, not dedicated accessibility auditing.
Best for enterprise organizations that need strategic design and service design at scale—with accessibility integrated into the UX process rather than as a standalone compliance service.
Key strengths
- Published outcome metrics: 13% customer satisfaction increase (VGZ), Super App design for 50M users (Careem), telecom redesign across 25 markets (Digicel)
- Deep industry expertise across public sector, healthcare, mobility, finance, and energy with named enterprise clients
- AI design capability alongside traditional service design and UX—relevant if your accessibility work intersects with AI-powered products
Good to know
- Accessibility is a sub-capability within UX/UI, not a primary service—if you need a dedicated WCAG audit, confirm they have specialist accessibility auditors on staff
- Enterprise-scale agency (50-99 team)—may not be cost-effective for a standalone accessibility audit without a broader design engagement
- No published rates—request pricing early; expect enterprise-level pricing given the client roster
Based on publicly available portfolio as of Feb 19, 2026. Own this agency? Claim your profile to provide additional context or request a review update.
Services
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