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Kettydo
Milan, Italy
50-99€80-120/hrResponds in 24h
About
Milan CRM, loyalty and engagement agency pairing UX with its YouserENGAGE martech platform for enterprise consumer brands and banks like Lavazza, Pampers and BPER Banca.
Who They Work With
Consumer brands and banks building CRM-driven loyalty and engagement programs, like Lavazza, Pampers and BPER Banca.
Engagements:Transformation programsRetainer
Based on 19 documented clients · verified Jul 2026
Notable Clients
Every engagement documented in a published case study
BPER BancaBuilt 'Dotti,' a 24/7 conversational-AI virtual assistant (144k+ conversations, 85% self-resolved), and led a human-centered redesign of bper.itSource ↗
LavazzaAs CRM Global Success Partner, built the omnichannel 'Piacere Lavazza' loyalty app and CDP plus the gamified 'Espresso Adventure' coffee configurator (28k leads)Source ↗
Mulino Bianco (Barilla)Built 'Nel Mulino Che Vorrei,' a co-innovation community (500k+ users, 13k+ ideas, 30+ products launched) with ongoing community managementSource ↗
Pampers (Procter & Gamble)Redesigned the 'Coccole Pampers' loyalty program and app with a CRM and data strategy; 700k+ membersSource ↗
UniCreditRedesigned the corporate website around 'Real Life Banking' — brand design system, UX/UI and content strategy (Best Financial Website 2016)Source ↗
TrelleborgBuilt a multi-country B2B customer portal on YouserENGAGE (SSO, legacy-tool consolidation, ticketing) via a Design Thinking processSource ↗
Perfetti Van Melle (Air Action Vigorsol)Created the 'first European on-pack digital activation' via Shazam — a gamified mobile experience (100k+ activations)Source ↗
Peroni Nastro AzzurroBuilt the 'Peroni Nastro Azzurro Club,' Italy's first beer-category loyalty program (105k+ users) with missions and WhatsAppSource ↗
Coop ItaliaRedesigned the website of the 170-year-old retail cooperative — new homepage, 'Stories' and member-feedback features, plus content and socialSource ↗
HDI AssicurazioniRedesigned the UX/front-end of hdiassicurazioni.it and inlineaspa.it, and shaped the service design and brand for its usage-based auto-insurtech 'BeRebel'Source ↗
SorgeniaRedesigned sorgenia.it for the energy retailer with personalized content journeys, a new digital identity and tech orchestrationSource ↗
Yakult ItaliaBuilt the 'Yakult Lovers' omnichannel loyalty and contest platform (web + WhatsApp) with tiered membership and on-pack codesSource ↗
Services
UX/UI DesignLoyalty PlatformsDevelopment
Industries
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