Fabrique

The English portfolio publishes more than 20 freely viewable case studies spanning museums (Rijksmuseum, Museum Catharijneconvent), retail and e-commerce (HEMA app, Luxaflex, Independer, Swapfiets), public-space and transit design (NS Stations 2030, GVB ticketing, Innovation District Delft), media and culture (AVROTROS, Cultuurfonds), and B2B software (Vanderlande, Source.ag, BrandMR).

Process is shown rather than asserted: the Swapfiets write-up describes customer-journey mapping across customers, planners, swappers and repairers; the NS case documents traveler observation, interviews and inclusive-design principles for low-literacy and non-Dutch-speaking users; the HEMA case details platform-specific interaction research, and the services page states the team likes to "visit the user."

The gap a buyer will notice is measurement: across the case studies read, outcomes are framed through awards (Gold Dutch Interactive, Red Dot, iF) rather than published conversion, adoption or revenue figures, and most cases carry no visible completion date.

Best for organizations in retail, cultural-heritage and public-infrastructure sectors that want documented service-design and research process from a long-established Dutch studio, and who can request outcome metrics directly during selection.