The #1 UX agency in Berlin
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UX&I GmbH
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Berlin, Germany
About
Enterprise UX consultancy focused on building lasting in-house UX capability inside large German organizations—37 people across five offices since 2014.
Who They Work With
German-speaking enterprises building lasting in-house UX capability—METRO, DATEV, Sartorius—coached until teams run it themselves.
Based on 9 documented clients · verified Jul 2026
Our Take
Nine published success stories follow one pattern: UX&I builds the client's internal UX capability—a discovery program, a UX-writing practice, a design-system governance model—then hands it off, several ending with the client's own team taking over.
The methods are real (continuous discovery, story mapping, heuristic evaluation) and a few stories quantify effort (d.velop: 100+ user interviews, 4.22/5 satisfaction), but product-level UX outcomes like conversion or task completion aren't shown, and each story leans on business narrative.
The weaker fit is buyers who need a fixed screen set delivered and measured against product KPIs—this is a capability-building consultancy, not a production studio.
Key strengths
- Ranked the most-recognized UX firm in Germany (2025 German UPA report), backed by 37 staff across five offices since 2014 and TÜV Rheinland certification—an established, low-risk vendor.
- Works at the top of the German enterprise market—10 of the country's 15 largest companies per the agency's published client list, including Mercedes-Benz, Porsche, and Allianz—so large-organization procurement and complexity are familiar ground.
- Structured for multi-year transformation over one-off projects: engagements like One Data and METRO ran three or more years.
Good to know
- No product-level UX metrics (conversion, task completion, adoption) in published work—ask for outcome evidence if that's how you'll judge success.
- The website and published case studies are in German, though the client base includes US tech firms—request English-language case studies if you need to evaluate the work yourself.
- The model centers on strategy and enablement at €150-199/hr—if you need hands-on production of a fixed screen set, clarify who executes and the scope up front.
Reviewed by Gabor Kiss
Founder of UX Agencies · UX Lead at SAP · Jul 1, 2026
Based on the agency's publicly available portfolio. Own this agency? Pro members can publish a response to this assessment, shown to all buyers on this profile.
Notable Clients
Every engagement documented in a published case study
Services
Case Studies
Flagship project
Instana
Acquired by IBM for an estimated $500M (2020)
User research with DevOps specialists, prototyping workshops, and a design system—UX&I accompanied the Solingen APM startup from first strategy sessions to 200+ paying enterprise customers.
View Case Study →
DATEV
UX writing practice established, growing since 2022
UX&I helped one of Europe's largest software companies establish UX writing as a discipline—guidelines integrated into the design system, a text-evaluation method, and training formats that seeded an internal community of practice.
View Case Study →
DFH GRUPPE
Digital customer portal shipped for homebuilders
Together with codecentric, UX&I built a digital customer portal for the prefabricated-home group—moving homebuilder services from analog processes to digital self-service.
View Case Study →
Contact
Köpenicker Str. 28, 10179 Berlin, Germany
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