The #1 UX agency in Berlin
UX&I GmbH
A verified business that replies to inquiries within 24 hours and lists direct contact details.
Berlin, Germany
About
UX&I is the enterprise UX consulting firm.
We approach UX from a business value perspective and work with people who are under pressure to do the right thing.
Our focus: digital enterprise products in challenging environments.
With years of experience in complex product landscapes, we support you in turning ambition into successful results.
Our Take
Nine published success stories follow one pattern: UX&I builds the client's internal UX capability—a discovery program, a UX-writing practice, a design-system governance model—then hands it off, several ending with the client's own team taking over.
The methods are real (continuous discovery, story mapping, heuristic evaluation) and a few stories quantify effort (d.velop: 100+ user interviews, 4.22/5 satisfaction), but product-level UX outcomes like conversion or task completion aren't shown, and each story leans on business narrative.
Best for enterprises that want lasting in-house UX capability and can work in German, less so for buyers who need a fixed screen set delivered and measured against product KPIs.
Key strengths
- Ranked the most-recognized UX firm in Germany (2025 German UPA report), backed by 37 staff across five offices since 2014 and TÜV Rheinland certification—an established, low-risk vendor.
- Works at the top of the German enterprise market—10 of the country's 15 largest companies, including Mercedes-Benz, Porsche, and Allianz—so large-organization procurement and complexity are familiar ground.
- Structured for multi-year transformation over one-off projects: engagements like One Data and METRO ran three or more years.
Good to know
- No product-level UX metrics (conversion, task completion, adoption) in published work—ask for outcome evidence if that's how you'll judge success.
- The website and published case studies are in German, though the client base includes US tech firms—request English-language case studies if you need to evaluate the work yourself.
- The model centers on strategy and enablement at €150-199/hr—if you need hands-on production of a fixed screen set, clarify who executes and the scope up front.
Reviewed by Gabor Kiss
Founder, UXAgencies · Jul 1, 2026
Based on the agency's publicly available portfolio. Own this agency? Pro members can publish a response to this assessment, shown to all buyers on this profile.
Notable Clients
Every engagement documented in a published case study
Services
Case Studies
Flagship project
Instana
Acquired by IBM for an estimated $500M (2020)
User research with DevOps specialists, prototyping workshops, and a design system—UX&I accompanied the Solingen APM startup from first strategy sessions to 200+ paying enterprise customers.
View Case Study →
DATEV
UX writing practice established, growing since 2022
UX&I helped one of Europe's largest software companies establish UX writing as a discipline—guidelines integrated into the design system, a text-evaluation method, and training formats that seeded an internal community of practice.
View Case Study →
DFH GRUPPE
Digital customer portal shipped for homebuilders
Together with codecentric, UX&I built a digital customer portal for the prefabricated-home group—moving homebuilder services from analog processes to digital self-service.
View Case Study →
Contact
📍 Köpenicker Str. 28, 10179 Berlin, Germany
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