Plan.Net
Munich, Germany
About
Part of Serviceplan Group, offering business consulting, customer experience design, and platform technology across 26 international locations.
Who They Work With
Enterprise brands needing multi-market e-commerce, CRM and platform builds run by a large network agency.
Based on 5 documented clients · verified Jul 2026
Our Take
Plan.Net is part of the Serviceplan Group with 1,850 colleagues across 26 locations—a network agency, not a boutique. Services span business consulting, customer experience consulting, UX and visual design, and platform technology. Lünendonk and BVDW rankings confirm market position.
Case studies do exist—now published on house-of-communication.com (the Serviceplan Group umbrella)—covering bonprix's e-commerce platform, BMW.key, Schaeffler's REPXPERT portal, Lufthansa CRM and GEFCO's multi-market ecosystem, so there is readable evidence of enterprise commerce, CRM and platform work.
The weaker fit is a small or design-led project: this is a 1,850-person network operator built for multi-market commerce, CRM and platform delivery—confirm which of the 12 sub-agencies and which named team would staff your work.
Key strengths
- 1,850 employees across 26 locations with 12 integrated specialist agencies—significant delivery scale
- Ranked in Lünendonk Digital Experience Services study and BVDW Internet Agency Ranking 2024
- Active thought leadership with recent content on AI agents and public sector transformation
Good to know
- Case studies live on the group site (house-of-communication.com), and much of the work is commerce/CRM/platform delivery—ask for the UX-specific process and researchers on a comparable project
- Part of a large agency group—clarify which team handles UX and confirm dedicated researchers and designers
- Scale can mean process overhead—confirm delivery model for your project size if you need agile execution
Reviewed by Gabor Kiss
Founder of UX Agencies · UX Lead at SAP · Feb 11, 2026
Based on the agency's publicly available portfolio. Own this agency? Claim your profile to provide additional context or request a review update.
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