#2 of 14 UX agencies in Zurich
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The Ergonomen
Zurich, Switzerland
About
UX and usability specialists focused on user experience design, usability testing, and user-centered design to optimize customer journeys and product acceptance.
Who They Work With
Finance and public-sector teams wanting lab-tested, behavioral-economics-backed usability evidence—Viseca, Schindler, Zurich's courts.
Based on 13 documented clients · verified Jul 2026
Our Take
The 9 published case studies document method, not just outcomes: the Viseca credit-card project runs a behavioral-economics workshop, three Figma prototype variants per device, and a quantitative experiment with roughly 400 participants before naming a winning design, and a Zurich-Oerlikon usability lab with a paid test-participant pool (CHF 50-100 per session) backs the research claims.
Quantified results are thinner across the set—Schindler reports a 9.22% conversion lift over six months, but other cases describe the approach without disclosing participant counts or before/after figures, and few carry a date more recent than 2024 (the KVA Thurgau pilot).
The differentiator is a real usability lab and behavioral-economics method—~400-participant experiments, three prototype variants per device—applied heavily in finance and public-sector (courts, transit, utilities); the gap is quantified before/after results beyond a couple of cases.
Key strengths
- 9 detailed case studies with named clients across finance/insurance (Viseca, Migros Bank, SWICA), public sector (Notariat Zurich, Obergericht), and energy (CKW, KVA Thurgau).
- Documented research infrastructure: a usability lab in Zurich-Oerlikon and a paid test-participant pool (CHF 50-100/session), with one experiment running ~400 participants.
- Method is visible end-to-end in at least one case—behavioral-economics canvas, three prototype variants per device, statistical analysis—plus a 9.22% conversion lift reported for Schindler and two Best of Swiss Web 2023 silver awards.
Good to know
- Ask for participant counts and before/after metrics on cases beyond Viseca and Schindler, since several studies describe the method but omit sample sizes and quantified outcomes.
- Confirm recent work, since no published case carries a date later than 2023; request 2024-2025 references during the pitch.
- Scope the engagement in CHF and clarify lab versus remote testing costs, as this is a Swiss Zurich-based firm and rates may sit above the directory's listed range.
Reviewed by Gabor Kiss
Founder of UX Agencies · UX Lead at SAP · May 30, 2026
Based on the agency's publicly available portfolio. Own this agency? Claim your profile to provide additional context or request a review update.
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