#2 of 20 UX agencies in Lisbon
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Innovagency
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Lisbon, Portugal
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About
Lisbon-based digital agency and La Poste subsidiary offering web development, mobile apps, marketing activation, and UX/UI design across 8 business units.
Who They Work With
Retail, telecom and banking teams wanting one partner for strategy, UX design and engineering—Continente, Vodafone, Novo Banco.
Based on 18 documented clients · verified Jul 2026
Our Take
Published work spans 10-plus case studies across retail, telecom, banking and insurance, logistics, and public-sector transit, with the Continente personalized-flyers project citing over a million weekly personalized leaflets, 4 million active customers, and gold and silver effectiveness awards at the Modern Retail Awards 2021.
UX research depth is visible in the Vodafone support project—a 766-response survey, 41-participant card sort, and 16-participant usability test—but most published cases lead with development, martech, and data work rather than design, and few carry dated results beyond 2021.
UX/UI is one of eight service units alongside web, mobile, activation, and staff augmentation, so the discipline reads as integrated into delivery rather than a standalone practice.
UX is one of eight service units, so the strongest research cases (Vodafone, Via Verde, Worten) sit alongside development-, martech- and staff-augmentation-led work; ringfence the UX-research scope in any quote, and note the newest datable results are 2021–2022.
Key strengths
- Case range covers retail, telecom, banking/insurance, logistics, and transit (Vodafone, DPD, Novo Banco, Tranquilidade, EMSA), so vertical context is demonstrable for several common buyer categories.
- Vodafone support case publishes concrete research artifacts: 766-response survey, 41-participant card sort, and usability testing with 16 participants.
- Continente flyer project documents hard outcomes—1M+ personalized leaflets weekly, 4M+ active customers, and two effectiveness awards.
Good to know
- Confirm how much of a quoted engagement is UX research and design versus development and martech, since most published cases lead with engineering and data delivery.
- Ask for the date of recent work and metric-backed results, as the most recent datable evidence on the site is the 2021 Modern Retail Awards.
- Clarify which named team members staff your project given that UX sits inside one of eight service units and can be combined with staff-augmentation resourcing.
Reviewed by Gabor Kiss
Founder of UX Agencies · UX Lead at SAP · May 30, 2026
Based on the agency's publicly available portfolio. Our assessment is independent—agencies cannot pay to change it.
Notable Clients
Every engagement documented in a published case study
Services
Industries
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