Frontend.com
Dublin, Ireland
About
Dublin research-led UX and human factors agency specializing in complex systems and medical device interfaces.
Our Take
Three published case studies document genuine UX research methodology—Viasat's broadband app used jobs-to-be-done analysis and on-site user testing in Denver (“dramatically reducing calls to our support line”), Halo SOS involved contextual research across hotels, hospitals, and shipping for wearable device interfaces, and Skillsbox shows complex LMS platform design for global compliance training.
The team describes itself as UX designers and human factors engineers with professional researchers—an unusual staffing model that separates research from design execution. Client roster spans BBC, Amgen, HP, Merck, Logitech, Medtronic, and Viasat, with 2 Emmy Awards and Fast Company recognition.
Best for organizations needing research-led UX for complex systems—particularly medical devices, enterprise software, and regulated industries—where human factors methodology matters more than visual design polish.
Key strengths
- Documented research process across 3 published case studies—jobs-to-be-done framework and on-site user testing in Denver for Viasat, contextual research with end users for Halo SOS wearables
- Professional researchers separate from the design team—an unusual model that signals dedicated research capability rather than designers doubling as researchers
- 2 Emmy Awards, Fast Company recognition, and Interaction Design Awards across a 20+ year track record with verifiable Dublin 2 office
Good to know
- Hourly rates not publicly available—request pricing early to confirm alignment with your budget
- Case studies describe research methodology but publish limited measurable outcomes—ask for specific metrics (task completion rates, error reduction, adoption data) from comparable projects
- Visible portfolio spans healthcare, telecom, and edutech but individual case study depth is moderate—request a detailed walkthrough for a project in your specific vertical
Based on publicly available portfolio as of Feb 12, 2026. Own this agency? Claim your profile to provide additional context or request a review update.
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