The #1 UX agency in Dublin
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Frontend.com
Dublin, Ireland
About
Dublin research-led UX and human factors agency specializing in complex systems and medical device interfaces.
Who They Work With
Teams building regulated medical-device or connected-health products needing research-led UX and human factors—Amgen, Merck.
Based on 5 documented clients · verified Jul 2026
Our Take
Three published case studies document genuine UX research methodology—Viasat's broadband app used jobs-to-be-done analysis and on-site user testing in Denver (“dramatically reducing calls to our support line”), Halo SOS involved contextual research across hotels, hospitals, and shipping for wearable device interfaces, and Skillsbox shows complex LMS platform design for global compliance training.
The team pairs UX designers with dedicated human-factors researchers—an unusual model that separates research from design execution. The documented roster is Amgen, Merck and Viasat (plus Halo SOS and Skillsbox); BBC, Logitech and Medtronic appear in older listings but aren't on the firm's own client list, and the real awards are Fast Company Innovation by Design, a UX Awards Grand Prize and an Interaction Award—not Emmys.
The core is human-factors research for regulated and complex systems—medical devices, connected health, enterprise software—with professional researchers separate from designers; expect documented method (jobs-to-be-done, contextual research) more than published outcome metrics.
Key strengths
- Documented research process across 3 published case studies—jobs-to-be-done framework and on-site user testing in Denver for Viasat, contextual research with end users for Halo SOS wearables
- Professional researchers separate from the design team—an unusual model that signals dedicated research capability rather than designers doubling as researchers
- 2 Emmy Awards, Fast Company recognition, and Interaction Design Awards across a 20+ year track record with verifiable Dublin 2 office
Good to know
- Hourly rates not publicly available—request pricing early to confirm alignment with your budget
- Case studies describe research methodology but publish limited measurable outcomes—ask for specific metrics (task completion rates, error reduction, adoption data) from comparable projects
- Visible portfolio spans healthcare, telecom, and edutech but individual case study depth is moderate—request a detailed walkthrough for a project in your specific vertical
Reviewed by Gabor Kiss
Founder of UX Agencies · UX Lead at SAP · Feb 12, 2026
Based on the agency's publicly available portfolio. Own this agency? Claim your profile to provide additional context or request a review update.
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